Diversity and difference in communication

Introduction

This unit is from our archive it is an adapted extracted from the Communication and relationships in health and social care (K205) that is no longer in presentation, although other courses in this topic are available to study.Health and Social Care

Interpersonal communication in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication ? whether between service providers and service users, or among those working in a service ? means taking account of diversity, rather than assuming that every interaction will be the same. This unit explores the ways in which difference and diversity impact on the nature of communication in health and social care services.

Original Copyright © 2004 The Open University. Now made available within the Creative Commons framework under the CC Attribution – Non-commercial licence (see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/).