Jackie Carlin was working in a community advice centre in Dundee, and dealing with problems relating to poverty on a daily basis. She herself had suffered debt problems in the past and was acutely aware of the difficulties facing those she was trying to help. She was particularly aware of the impact of unemployment in Dundee, resulting from the closure of factories which used to provide a livelihood for local people. In the clips, she describes her own experience of debt and the help she received from Ian Traenor.
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