Synopsis

Frontline managers are responsible for gathering service user views on their needs. Whose views should be taken into account? How do managers gather views? This unit helps you consider ways of getting feedback from service users, and shows the inclusive approach of a manager of a voluntary sector mental health service.

Table of Contents

Introduction
Learning outcomes
1.1 All together now?
1.2 Service users' views: Whose views?
1.3 Service users' views: What views?
1.4 Service users' views: What services?
1.5 Moving forward?
1.6 All together now? Discussion
2.1 Case study: Redcar & Cleveland Mind
2.2 Video activity
2.3 Video activity: Discussion
3 Summary
Next Steps
References
Acknowledgements

 

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