by The Open University
Available in 15 free installments
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This unit argued that managers should seek out and listen to service users' views, and considered some of the problems in doing this as well as models that are effective. It is not always straightforward or easy to engage service users in consultation but, like Jane Reast, the practice-led manager will think it is important to hear directly from service users, rather than always having knowledge and information mediated through the accounts of frontline workers.
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