Managing to meet service users' needs

Acknowledgements

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Grateful acknowledgement is made to the following sources for permission to reproduce material in this unit:

The content acknowledged below is Proprietary and is used under licence.

Text

Some of the material used in this unit is taken from Chapter 2 ? What service users say about services: the implications for managers (Naomi Connelly and Janet Seden) and Appendix in Managing Care in Context (2003) (Jeanette Henderson and Dorothy Atkinson (eds)) published by Routledge in association with The Open University. © The Open University. This book forms part of the Open University course K303 Managing Care.

Video materials

This extract is taken from K303 produced by the BBC on behalf of the Open University © 2006 The Open University

We would like to thank Redcar & Cleveland Mind for their assistance in making the video.

Unit image

Courtesy of John Birdsall

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